All items are clearly detailed with sizes/weights, so please check that the item
is suitable.
We try to reproduce colours accurately in our photos, but please be aware that
colours can vary slightly to when viewed via the website.
PLEASE NOTE, Fibre, and fleece is sold +/- 5% due to moisture content.
If goods fail to arrive, or arrive damaged in transit, please contact use, and
we
will inquire with the delivery company as to the situation. A full refund will
be given when loss/damage is confirmed.
RETURN OF GOODS. If there is a problem and you need to return your order a full
refund will be given when goods received, which must be in their original
packing and condition as when sent. RETURN POSTAGE is the responsibility of the
purchaser.
We will refund within 45 days of purchase date, if the item is returned unused, and in the same condition as it was originally shipped.
All orders are limited to weights up to 2kg (Orders over 2kg weight will be
treated as separate orders in multiples of 2kg)
Alternatively, if your order is over 2kg, or if you have any special delivery requirements,
please contact us
mandy.colbourne@btinternet.com so that we can help.
Orders using a 'signed for' service enable us to help safeguard your delivery and is recommended for all yarns.
Please feel free to contact us to ask any questions you may have about an item you are thinking of buying.
Ok, here’s the new stuff that we are now required to tell you all about.
Hope you’re sitting comfortably.
I sell items online through Face Book as Ewe Love Faithmead Felt Fleece ‘n’
Fibre and I take payments via PayPal
and BACS. I occasionally
receive enquiries and take custom orders via facebook/messenger or email.
I also sell via my website
www.faithmeadyarns.co.uk
When you buy an item and pay for it using PayPal I will have your name, postal
address and email address and sometimes a phone number. This information is
provided by the PayPal system and is needed in order for me to send you your
purchases.
I do not download or store this information/data anywhere myself It is held for
me on the PayPal system and I do not have any control over how long it is held
for. The information
isn’t used for anything else.
For facebook/messenger enquiries, the data will be held on the
facebook/messenger system and will not be downloaded or stored anywhere else by
me.
I do not share your data with anyone, unless legally required to do so, e.g. by
the police, or HMRC !!
You have the right to know what information I hold about you, to correct that
information and to request that the information be deleted. You have the right
to restrict how that information is used and shared.
You also have the right to complain to a supervisory authority if you think your
data has been collected/used or shared inappropriately.
In the UK, this is the
ICO (ico.org.uk).
Here are the links to privacy polices for the agencies above.
PayPal -
www.paypal.com/uk/webapps/mpp/ua/privacy-full